About Us
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HotelCare is the country’s leading hotel support services company, providing the hospitality industry with top rated services and staff from Room Attendants to Executive Housekeepers.
HotelCare has over 30 years experience of providing award winning services to over 200 hotels nationwide, cleaning over 10,000 rooms per day. Full Service provisions are detailed under our Services page but include self serviced apartments, the leisure industry, public area services and corporate office spaces.
HotelCare has partnered with ICE UK to bring a sustainable and environmentally friendly robotic and chemical free cleaning solution to new and existing clients. Our goal is to reduce our carbon foot print in line Global Targets while still providing high quality cleaning services.
Meet our Senior Team!
Tony Brooks
Chief Executive Officer
As Chief Executive Officer and Co-Owner, Tony leads a dedicated team committed to delivering an outstanding service in all aspects of the business. Tony brings skills gained from his background in Facilities Management, working in global corporations for over 30 years. His main objective is to ensure HotelCare is considered to be the “Best in Class” outsourced provider of housekeeping solutions, while maintaining a truly motivated team as the Employer of Choice.
Tiffany Monsees
Divisional Director
London and South
Tiffany has worked in the hospitality industry for over 10 years, performing multiple roles ranging from Hotel Management to Facility Management, joining HotelCare in 2016 before being invited to join the Board in January 2022. In 2016, Tiffany was awarded the Hospitality Sector Acorn Award in recognition of her contribution to the industry as a whole, and of her impact on, and inspiration to, others. Among Tiffany’s responsibilities is the management of HotelCare’s key accounts, and building partnerships and relationships to ensure success for all parties. In everything she does, Tiffany believes people are at the heart of what we do, and she is always looking to create conditions for all to flourish.
Joseph Costello
Head of Payroll, Benefits and Data Analysis Services
Joe’s payroll career began in Local and Central UK Government services. Bringing with him over 12 years’ experience in the payroll industry, he now manages the HotelCare Payroll, its Benefits platform, IT data analysis services, and HotelCare’s own Time & Attendance systems used in every site in which we operate.
Alicja Popek
Area Manager
Midlands and North
Alicja is a people focused and commercial Area Manager with over 10 years, experience in the hospitality industry. Starting in 2012 as a Room Attendant, she brings in-depth and hands-on experience to ensure her team and client needs are met 100% of the time. With experience in managing multiple locations, she is prepared and capable of taking on any challenge in a rapidly changing, highly competitive market.
Adelina Ratiu
Area Manager
London
Adelina has more than ten years’ experience in hospitality, bringing a wealth of knowledge and expertise to the business. Her responsibilities include the management of housekeeping in over 30 hotels, providing excellent customer service, optimising operations, and meeting challenging targets. The key to Adelina’s success is her ability to understand and resolve key issues and obstacles, and she is a strong believer in the power of positive thinking and the ability to motivate, inspire, and lead a team effectively.
Joel Moore
Chief Financial Officer
After working in senior financial roles in large Blue Chip companies across Europe for over 20 years, Joel joined HotelCare in 2017, and was central in restoring the business to profitability. As Co-Owner and Chief Financial Officer, he leads a first class Finance and Payroll team, and oversees all business proposals to ensure fair and intelligent pricing is offered to all new and existing clients. Joel’s driving goal is a commitment to ensuring HotelCare provides an optimum experience to hotel guests, a premium solution to all HotelCare clients, a safe and desirable workplace for its employees, offers environmentally friendly innovation to the hospitality sector, and is perceived as the leading brand in the housekeeping sector.
Neil Heath
Divisional Director
Midlands, North and Scotland
Neil is an accomplished senior operations professional, with extensive large-scale team leadership expertise gained from over 20 years’ experience in Retail, Hospitality & Facilities Management. Within his role of Divisional and Board Director, he consistently delivers influential, collaborative contributions to Senior Management, supporting strategic growth.
Anca Nyendwa
Regional Manager
London and South
Anca joined HotelCare over fifteen years ago as a Room Attendant. Throughout her career, Anca has consistently improved processes within HotelCare, resulting in her promotion to Regional Manager in September 2021. Anca believes that the success of the business lies in delivering the most effective housekeeping solutions for our clients, and she prioritises the development of her team as being key to achieving this goal. Among Anca’s strengths is her ability to see potential in others and develop future leaders.
Anna Lauber
Area Manager
South
Anna began her career with HotelCare as a Room Attendant over seven years ago. During Anna’s first three years with HotelCare, she also worked at our partner hotels in a variety of roles, including reception and team leadership. By working directly with our clients, she has gained further skills that have helped her rapidly develop her career within HotelCare. As a result, she was given her first management position as a Head Housekeeper, where she quickly demonstrated her leadership skills, and developed into her new role as Area Manager covering over 20 sites across the South and Southwest of England.
Allistair Cranston
Area Manager
Scotland
Allistair started his hospitality career in 1999 and has vast experience working all areas of the hotel industry. Allistair is commercially and people focused, with an eye for detail, thriving in the ever changing hospitality landscape. Allistair is the latest person to join our management team in 2022 overseeing HotelCare’s operations in Scotland.
Tony Brooks
As Chief Executive Officer and Co-Owner, Tony leads a dedicated team committed to delivering an outstanding service in all aspects of the business. Tony brings skills gained from his background in Facilities Management, working in global corporations for over 30 years. His main objective is to ensure HotelCare is considered to be the “Best in Class” outsourced provider of housekeeping solutions, while maintaining a truly motivated team as the Employer of Choice.
Joel Moore
After working in senior financial roles in large Blue Chip companies across Europe for over 20 years, Joel joined HotelCare in 2017, and was central in restoring the business to profitability. As Co-Owner and Chief Financial Officer, he leads a first class Finance and Payroll team, and oversees all business proposals to ensure fair and intelligent pricing is offered to all new and existing clients. Joel’s driving goal is a commitment to ensuring HotelCare provides an optimum experience to hotel guests, a premium solution to all HotelCare clients, a safe and desirable workplace for its employees, offers environmentally friendly innovation to the hospitality sector, and is perceived as the leading brand in the housekeeping sector.
Tiffany Monsees
Tiffany has worked in the hospitality industry for over 10 years, performing multiple roles ranging from Hotel Management to Facility Management, joining HotelCare in 2016 before being invited to join the Board in January 2022. In 2016, Tiffany was awarded the Hospitality Sector Acorn Award in recognition of her contribution to the industry as a whole, and of her impact on, and inspiration to, others. Among Tiffany’s responsibilities is the management of HotelCare’s key accounts, and building partnerships and relationships to ensure success for all parties. In everything she does, Tiffany believes people are at the heart of what we do, and she is always looking to create conditions for all to flourish.
Neil Heath
Neil is an accomplished senior operations professional, with extensive large-scale team leadership expertise gained from over 20 years’ experience in Retail, Hospitality & Facilities Management. Within his role of Divisional and Board Director, he consistently delivers influential, collaborative contributions to Senior Management, supporting strategic growth.
Joseph Costello
Joe’s payroll career began in Local and Central UK Government services. Bringing with him over 12 years’ experience in the payroll industry, he now manages the HotelCare Payroll, its Benefits platform, IT data analysis services, and HotelCare’s own Time & Attendance systems used in every site in which we operate.
Anca Nyendwa
Anca joined HotelCare over fifteen years ago as a Room Attendant. Throughout her career, Anca has consistently improved processes within HotelCare, resulting in her promotion to Regional Manager in September 2021. Anca believes that the success of the business lies in delivering the most effective housekeeping solutions for our clients, and she prioritises the development of her team as being key to achieving this goal. Among Anca’s strengths is her ability to see potential in others and develop future leaders.
Alicja Popek
Alicja is a people focused and commercial Area Manager with over 10 years, experience in the hospitality industry. Starting in 2012 as a Room Attendant, she brings in-depth and hands-on experience to ensure her team and client needs are met 100% of the time. With experience in managing multiple locations, she is prepared and capable of taking on any challenge in a rapidly changing, highly competitive market.
Anna Lauber
Anna began her career with HotelCare as a Room Attendant over seven years ago. During Anna’s first three years with HotelCare, she also worked at our partner hotels in a variety of roles, including reception and team leadership. By working directly with our clients, she has gained further skills that have helped her rapidly develop her career within HotelCare. As a result, she was given her first management position as a Head Housekeeper, where she quickly demonstrated her leadership skills, and developed into her new role as Area Manager covering over 20 sites across the South and Southwest of England.
Adelina Ratiu
Adelina has more than ten years’ experience in hospitality, bringing a wealth of knowledge and expertise to the business. Her responsibilities include the management of housekeeping in over 30 hotels, providing excellent customer service, optimising operations, and meeting challenging targets. The key to Adelina’s success is her ability to understand and resolve key issues and obstacles, and she is a strong believer in the power of positive thinking and the ability to motivate, inspire, and lead a team effectively.
Allistair Cranston
Allistair started his hospitality career in 1999 and has vast experience working all areas of the hotel industry. Allistair is commercially and people focused, with an eye for detail, thriving in the ever changing hospitality landscape. Allistair is the latest person to join our management team in 2022 overseeing HotelCare’s operations in Scotland.
Tiffany Monsees
Divisional Director of the Southern region
Neil Heath
Divisional Director of the Northern Region
Joseph Costello
Head of Payroll, Benefits and Data Analyst Services
Anca Nyendwa
Regional Manager of the South
Alicja Popek
Area Manager of the Midlands Region
Anna Lauber
Area Manager of the Southern Region
Adelina Ratiu
Area Manager of the London Region
Allistair Cranston
Area Manager of the Scottish Region